Friday, October 07, 2011

The Worst Question a Salesperson Can Ask - Matthew Dixon and Brent Adamson - Harvard Business Review

The Worst Question a Salesperson Can Ask - Matthew Dixon and Brent Adamson - Harvard Business Review

What if customers don't know what they need? What if customers' single greatest need, ironically, is to figure out exactly what they need? Ironic, Steve Jobs approach to his entire success at Apple and elsewhere.